Support

Restoring your one-time purchase

If you've purchased PassportPlate premium features and they aren't unlocked after reinstalling the app or on a new device, open Settings inside the app and tap “Restore Purchase”. This re-verifies your entitlement through the App Store or Google Play at no extra charge.

Managing your privacy choices

If you're in a region that requires consent for ads (such as the EEA or the UK), you can review or change your choice at any time directly in the app via “Settings” and the “Manage Privacy Choices” option. For details on ads and data processing, see the privacy policy linked below.

Other common issues

The app freezes or crashes: force close it and reopen, and make sure you're on the latest version from the App Store or Google Play.

An ad isn't loading or a premium feature isn't working: check your internet connection and make sure you have Google Play Services or equivalent services installed and up to date.

Anything else looks wrong: please email me directly at support@jakubhyl.com before uninstalling the app or requesting a refund — most things can be fixed directly.