Support

Accounts and sign-in

You can play Spheriz immediately as a Guest without creating an account. To synchronize progress across devices and secure your data, pick email/password, Google, or Apple sign-in.

A Guest player can link their existing profile to a secured account at any time without losing current game progress.

If sign-in fails: verify your internet connection, check your credentials, and ensure third-party authentication services are operational. Never send passwords, tokens, or credentials to support.

Progress and synchronization

Secured accounts automatically synchronize supported campaign progression and statistics across devices. Guest progress does not automatically transfer between devices.

If sync appears delayed: check your internet connection, verify that you are signed into the same secured account, fully close and reopen the app, and allow synchronization to complete. Contact support before deleting or reinstalling if important progress appears missing.

Premium and purchases

The Spheriz Premium unlock is a one-time purchase that removes normal forced advertising. You can restore it on a new device using the Restore Purchases button.

Orb packs are consumable purchases and cannot be automatically restored via Restore Purchases once consumed.

If purchased Orbs are missing: do not repurchase repeatedly. Wait briefly, restart the app, and contact support with the approximate time of purchase and store platform (Apple/Google) if the balance still does not update. Do not send payment card details.

Advertising and rewarded ads

The free version contains standard advertising. Rewarded ads are optional and only grant an in-game reward upon verified completion.

Ad availability depends on network connectivity, Google ad inventory, consent state, and platform. Purchasing Premium removes forced ads.

You can manage your privacy consent choices at any time in the app settings under Manage Privacy Choices where applicable.

Orbs and in-game economy

Orbs are Spheriz's virtual game currency used for appropriate in-game content and cosmetics.

If an Orb reward is temporarily delayed because the backend cannot confirm the transaction immediately, please retry later rather than repeating purchases or actions.

Leaderboards, profile, and friends

Leaderboard, profile, and social features require an active internet connection to communicate with the backend.

If a score, display-name change, or friend request does not appear immediately, please allow a short delay for backend processing before refreshing.

Account deletion

Account deletion can be initiated in the app under Settings -> Delete Account.

Warning: Account deletion is permanent for the Spheriz server account and associated progress. Identity verification may be required before deletion. Contact support if the deletion process reports a failure.

General troubleshooting

If you encounter issues with the app, try these standard steps first:

1. Update to the latest version on the App Store or Google Play. 2. Check your internet connection for online features. 3. Fully close and reopen the app. 4. Restart your device if needed.

When reporting a bug to support@jakubhyl.com, please include helpful non-sensitive info: device model, iOS/Android version, Spheriz app version, screen/mode, steps to reproduce, and a screenshot if helpful.

Important: Never send passwords, authentication tokens, full payment details, or other secrets.