Support

Accounts and sign-in

You can sign in with Apple, with Google, or with an email address and password confirmed by a 6-digit code. Your account is what your profile, progress, and Vocabie Coach conversations are stored under, so you can continue on another device.

Verification code didn't arrive? Check your spam folder, make sure the address is correct, and request a new code after a moment. If it still doesn't arrive, get in touch.

A public username is optional — no part of the app requires one. If you use Sign in with Apple with “Hide My Email”, Vocabie only sees the relay address Apple provides; please email us from the address your account actually uses so we can find you.

Progress and cross-device sync

Your profile, progress, and Coach conversations are stored under your account on our servers and mirrored to the device, so lessons and reviews stay fast and work offline. If progress is missing on a new device, check that you're signed in to the same account, using the same sign-in method as before.

If you completed a lesson offline and it isn't showing elsewhere, open the app with an internet connection so the changes can sync.

Vocabie Coach and lesson content

Vocabie Coach and parts of the lesson content are AI-powered. AI output can be wrong, incomplete, or outdated, and it is educational material only — not professional advice and not a certified translation. Please verify anything that matters.

Ran into a reply that's clearly incorrect, inappropriate, or harmful? Please report it to support@jakubhyl.com with the course, roughly when it happened, and what went wrong — that's what lets us fix the content.

Coach isn't replying or shows an error: check your internet connection and try again shortly. AI requests are rate-limited for security and reliability, so sending many in quick succession can temporarily hold a reply back.

Microphone, dictation, and pronunciation

Dictation and speaking practice use your device's own speech recognition, which needs microphone access. If it isn't working, check in your device's system settings that Vocabie is allowed to use the microphone and speech recognition, and that the language models for your language are installed.

Vocabie never records audio to a file and never sends audio to our servers or the AI provider — it keeps only the recognized text. Every exercise can be completed by typing if you'd rather not use the microphone.

Subscriptions, billing, and refunds

Purchases are processed by the App Store on iOS or Google Play on Android. If your subscription isn't showing as active, check that you're signed in to the same store account you purchased with, and use the restore-purchases option in the app.

Subscriptions are cancelled in your App Store or Google Play subscription settings — deleting your Vocabie account does not cancel store billing.

Refunds are handled by Apple for App Store purchases and Google for Google Play purchases under that store's policy; we can't grant or reverse a purchase. Do email us at support@jakubhyl.com though, and we'll help you through the process.

Your data, export, and account deletion

From “Settings > Privacy and data” you can export your learning and app data as a JSON file, clear Vocabie Coach history, clear what Vocabie remembers about you, clear dictation text, reset your progress, or reset the app on this device. The export is a copy for you to keep — it can't be loaded back into the app.

You can delete your account from “Settings > Account”. Deletion is immediate, permanent, and cannot be undone: it removes your profile, courses, progress, favourites, and Coach conversations. It does not cancel a store subscription — cancel that separately.

Reporting a bug

When reporting a bug to support@jakubhyl.com, please include helpful non-sensitive info: device model, iOS/Android version, Vocabie app version, the screen or mode, steps to reproduce, and a screenshot if useful.

Important: never send passwords, verification codes or tokens, full payment details, or other secrets.